We reviewed the top 6 cloud phone systems for Australian businesses on features, pricing, local support, and reliability. One clear winner emerged.
An honest, feature-by-feature breakdown of Australia's leading cloud phone systems. Scroll right on mobile to see all columns.
| Provider | From (AUD/mo) | Australian Built | Local Support | AU Data Centre | AI Features | Mobile App | 40+ Features | Hardware Bundle | Our Rating |
|---|---|---|---|---|---|---|---|---|---|
|
Uniden Voice over Cloud
🏆 Winner
|
AUD $28.30/user | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 9.6/10 |
VOCPhone |
AUD $34.90/user | ✓ | ✓ | ✓ | Basic | ✓ | ✓ | ✓ | 8.2/10 |
Dialpad |
AUD $45/user | ✗ | Via partner | ✓ | ✓ | ✓ | ✓ | ✗ | 8.0/10 |
Aircall |
AUD $60/user | ✗ | Via partner | Unconfirmed | ✓ | ✓ | ✓ | ✗ | 7.8/10 |
Telstra Business Line Basic |
AUD $60.00/user | ✓ | ✓ | ✓ | Basic | Teams only | ✗ | ✗ | 7.4/10 |
Optus Powered by RingCentral |
AUD $55.99/user | ✓ | ✓ | ✓ | Basic | Limited | ✗ | ✗ | 7.0/10 |
All prices shown in AUD. Prices current as of April 2026. Aircall requires minimum 3 licences.
Combining the trusted Uniden brand heritage with cutting-edge cloud PBX technology built right here in Australia.
In a market crowded with international players and legacy telco offerings, Uniden Voice over Cloud stands out as the complete package for Australian businesses. It's the only provider that delivers all of these in one solution:
Real pricing from each provider so you can compare like-for-like. Uniden Voice offers the most features at the best price point.
Bundle plans from AUD $84.90/mo for 3 users
Bundled with Telstra services
Billed monthly in AUD
Min. 3 licences (AUD $180/mo min.)
Pay-as-you-go calls extra
Powered by RingCentral platform
Not all hosted PBX systems are equal. Here's what separates the leaders from the rest in the Australian market.
Data sovereignty matters. Your calls and recordings should stay in Australia, processed by Australian teams who understand local compliance requirements including the Privacy Act 1988.
Smart AI agents that can answer calls, route enquiries, and provide information 24/7 — speaking with authentic Australian voices, not generic international accents.
Work from the office desk phone, your mobile on-site, or the desktop app at home. The best providers let you seamlessly switch between all three without dropping a call.
Click-to-call from Salesforce, auto-log calls in HubSpot, sync contacts with Xero. Deep integrations save hours of manual data entry every week.
Internet outages happen. The best systems failover to your mobile automatically, routing calls directly so your business never misses a customer.
No hidden fees, no long contracts, no surprise charges. Look for providers who publish their pricing openly and include calls in their bundles rather than charging per minute.
The winning solution works seamlessly across desktop, mobile, and traditional desk phones. Here's what that looks like in practice.
The hosted PBX market in Australia is growing at 21.8% annually. Here's what's driving the migration.
Telstra is decommissioning legacy ISDN and PSTN infrastructure. Every business on traditional phone lines needs to migrate to a cloud or VoIP solution.
Hybrid work requires phone systems that work from anywhere. Cloud PBX lets staff take their business number home, on-site, or overseas.
No more expensive hardware maintenance, line rentals, or per-minute call charges. Cloud PBX bundles everything for a predictable monthly cost.
In-depth articles to help you make the right decision for your business phone system.
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A plain-English breakdown of the real differences, costs, and migration considerations for your business.